EMID Global Privacy Policy

Last revised April 10, 2020

EMID Global LLC (hereinafter "EMID Global" or the "Company") is committed towards protecting the privacy of any and all individuals who visit our website https://emidglobal.com ("Visitor", or "Visitors") , as well as any and all individuals who register or purchase professional services ("Customers", or "Customer"), including but not limited to Zoho suite of products Implementation, Custom Business Packages, Business Process Consulting, Workflow Automation, Web Development, Corporate Training, Market Insights and Application Development services. This policy describes in detail the privacy practices that the Company implements in its use of its own websites and related applications with regards to EMID Global's professional services and products (technological consultation, product support services, maintenance services, Zoho suite of products Support and/or Implementation Plans, etc.), along with computer software and directly related materials relevant for operation of said software, including source documentation, manuals, and other information acquired in conjunction with, and necessary for, the professional services provided by EMID Global to Customers, as provided by the Company, in conjunction with its websites and personal data usage.

  1. Personal Information and Privacy

    EMID Global's Privacy Statement applies solely to the information collected by the EMID Global's websites and related applications. The Company's Privacy Statement provides notification of the following:

    • What personally identifiable information is collected from Visitors and/or Customers through the EMID Global's website(s), how it is used and with whom it may be shared;
    • What choices are available to Visitors and/or Customers of the EMID Global's website(s) with regards to the use of their data;
    • What security measures are in place to protect the misuse of Visitors and/or Customers information; and
    • How Visitors and/or Customers can correct any inaccuracies in the information obtained via the Company's website(s) and related applications.
  2. Website(s) Covered by the Privacy Statement

    This Privacy Statement covers the information practices of EMID Global's website(s) and related applications that link directly to this Privacy Statement, including: https://emidglobal.com. EMID Global or third parties may post applications on https://emidglobal.com, and when such posts occur where the posted application links to this Privacy Statement, this Privacy Statement applies. When applications are posted by third parties on https://emidglobal.com, the privacy statement of the third parties applies, while this Privacy Statement is not applicable. EMID Global's websites, including https://emidglobal.com, may contain links to other websites and any information practices or content from these websites are covered by their privacy statements, not this Privacy Statement. EMID Global's Visitors and Customers that follow links found on https://emidglobal.com to other websites are encouraged to thoroughly review the privacy statements of these other websites to understand their specific information practices.

    Navigation of the Company's website(s) by Visitors/Customers may also trigger the collection of information through the use of information-gathering tools known as cookies and/or web beacons. The type of information gathered by cookies and/or web beacons on EMID Global's website(s) include standard information from one's web browser, including browser type/language, Internet Protocol ("IP") address, and any activity a Visitor and/or Customer may engage in on the Company's website(s), such as web pages viewed and any links clicked upon.

  3. Specific Information Collected.

    When Visitors and/or Customers inquire about EMID Global's professional services and/or products via the Company's website(s), EMID Global requires that Visitors and/or Customers provide the Company with personal contact information, to include name, company name, phone number and email address ("Required Contact Information"). If Visitors and/or Customers want to purchase the Company's professional services and/or products via the EMID Global's website(s), EMID Global may require Visitors and/or Customers to provide the Company with billing information, to potentially include billing name and address, credit card number and the number of employees within the organization that will be using the professional services and/or products of EMID Global ("Billing Information"). EMID Global may request additional information via their website(s) in the form of company-specific data, specifically employee count, or type of industry. These three types of information (Required Contact, Billing and Optional information) about EMID Global's Visitors and/or Customers are referred to collectively in this Privacy Statement as "EMID Global Visitor/Customer Data".

    Navigation of the Company's website(s) by Visitors/Customers may also trigger the collection of information through the use of information-gathering tools known as cookies and/or web beacons. The type of information gathered by cookies and/or web beacons on EMID Global's website(s) include standard information from one's web browser, including browser type/language, Internet Protocol ("IP") address, and any activity a Visitor and/or Customer may engage in on the Company's website(s), such as web pages viewed and any links clicked upon.

  4. Use of Information Collected.

    The Company uses Data acquired from Visitors and/or Customers who navigate and use the EMID Global's website(s) in order to perform any services requested. For example, if a Visitor/Customer completes the "Contact Us" web form as found on the Company website(s), the Company will use the information provided to contact the individual about interest in EMID Global's Professional Services and/or Products

    The Company may also use Data acquired from Visitors and/or Customers who navigate and use the EMID Global's website(s) for marketing purposes. For example, EMID Global may use information provided by Visitors and/or Customers to contact them to further discuss interest in EMID Global's Professional Services and/or Products and to possibly send them information regarding the Company, its affiliates, and its partners, such as information about promotions or events. EMID Global would use credit card information ONLY to check the financial qualifications and collect payment from prospective EMID Global's Visitors and/or Customers who provide such information via EMID Global's website(s), for purposes of acquiring any service or products offered by EMID Global.

    EMID Global also uses information gleaned through the use of information-gathering tools known as cookies and/or web beacons from the navigation of the Company's website(s) by Visitors/Customers, to operate and improve the Company's websites. The Company may also use website navigational information alone or in combination with data about EMID Global's Visitors and/or Customer to provide personalized information about the Company.

  5. Navigational-Accrued Information (Cookies).

    EMID Global uses commonly used information-gathering tools, such as cookies to collect information as Visitors and/or Customers navigate the Company's website(s) ("Navigational-Accrued Information"). This section describes the types of Navigational-Accrued Information found on the Company's website(s) and how this information may be used.

    The Company uses cookies to make interactions by Visitors and/or Customers with EMID Global's website(s) simple and productive. When Visitors and/or Customers visit the Company's website(s), EMID Global's servers send a cookie to Visitors and/or Customers computers. Standing alone, cookies do not personally identify anyone specifically; they merely recognize a Visitor and/or Customer's web browser. Unless Visitors and/or Customers choose to identify themselves to EMID Global by filling out a "Contact Us" web form, or purchase any product or service, they remain completely anonymous to the Company.

    EMID Global uses cookies that are session-based and persistent-based. Session cookies exist only during one session. They disappear from one's computer after closing the browser software or turning off the computer. Persistent cookies remain on your computer after closing the browser or turning off the computer.

    The following illustrates how EMID Global uses different categories of cookies in obtaining data from EMID Global's Visitors and/or Customers:

    Required cookies: enable you to navigate the Company's website(s) and use its features, such as accessing secure areas of the website(s). If a Visitor and/or Customer of EMID Global's website(s) has chosen to identify themselves to EMID Global, the Company uses cookies containing encrypted information to allow the Company to uniquely identify such a Visitor and/or Customer. These cookies allow the Company to uniquely identify aEMID Global Visitor and/or Customer in order to process online requests;

    Performance cookies: these cookies collect information about how Visitors and/or Customers use EMID Global's website(s), including which pages they go to most often and if they receive error messages from certain pages. These cookies do not collect information that individually identifies a Visitor and/or Customer of EMID Global. All information these cookies collect is aggregated and anonymous. It is only used to improve how the Company's website functions and performs.

    IP Addresses: When EMID Global's Visitors and/or Customers visit the Company's website(s), the Company collects their Internet Protocol ("IP") addresses to track and aggregate non-personal information. For example, EMID Global uses IP addresses to monitor the regions from which Customers and Visitors navigate the Company's website(s).

    Social Media Features: EMID Global's website(s) may use social media features, such as links to the Company's Facebook, Twitter, Google Plus and LinkedIn pages ("Social Media Features"). These features may collect Visitors and/or Customers IP addresses and which page you are visiting on the Company's website(s) while using the social media links to access EMID Global's specific social media Company pages, and may set a cookie to enable the feature to function properly. Visitors and/or Customers may be given the option by such Social Media Features to post information about their activities on the Company's website(s) or to the Company's social media pages found on Facebook, Twitter, Google Plus and LinkedIn, or to a profile page of Visitors and/or Customers that is provided by a third party Social Media network in order to share with others within their network. Social Media Features are either hosted by a third party or hosted directly on EMID Global's website(s). Visitors and/or Customers' interactions with these features are governed by the privacy policy of the company providing the relevant Social Media Features (e.g., Facebook, Twitter, Google Plus and/or LinkedIn).

  6. Customer Testimonials

    EMID Global may post a list of Customers and testimonials on the Company's website(s) that contain information such as Customer names and titles. EMID Global would obtain the consent of each Customer prior to posting any information on such a list or posting testimonials.

  7. Sharing of Collected Information

    EMID Global may share Data about EMID Global's website(s) Visitors and/or Customers with the Company's contracted service providers so that these service providers can provide services on our behalf. Without limiting the foregoing, EMID Global may also share Data about their Visitors and/or Customers with the Company's service providers to ensure the quality of information provided, and with third-party social networking and media websites, such as Facebook, Twitter, Google Plus and LinkedIn, for marketing and advertising on those websites. Unless described in this Privacy Statement, EMID Global does not share, sell, rent, or trade any information with third parties for their promotional purposes.

    In case of Visitors and/or Customers who are using any and/or all of Zoho or any of our other Partner tools or suite of applications including but not limiting to Zoho One, Zoho CRM, Zoho Creator, , Zoho Desk, Zoho Books and QuickBooks, EMID Global may share Data with any of our other published partners for offering the required services.

    This Privacy Statement sets forth the information EMID Global collects on the Company's website(s) and the information shared with third parties. EMID Global does not authorize the collection of personal information by third parties through advertising technologies deployed on the Company's website(s), nor do we share personal information with any third parties collected from the Company's website(s), except as provided in this Privacy Statement. Section 4 of this Privacy Statement, specifically addresses the information collected from EMID Global's Visitors and/or Customers through cookies.

    EMID Global uses a third-party service provider to manage credit card processing. This service provider is not permitted to store, retain, or use Billing Information except for the sole purpose of credit card processing on the Company's behalf. EMID Global reserves the right to use or disclose information provided if required by law or if the Company reasonably believes that use or disclosure is necessary to protect the Company's rights and/or to comply with a judicial proceeding, court order, or legal process.

  8. EMID Global's Customer Data.

    EMID Global's Customers may electronically submit data or information for hosting, purchasing and processing purposes via EMID Global's website(s) ("Customer Data"). EMID Global will not review, share, distribute, or reference any such Customer Data except for the purpose of providing their Professional Services, Consulting and Products, or preventing or addressing service or technical problems or as may be required by law.

    In case of no active interaction (in form of email, call, online meeting, request for demonstration and the like) from the Visitor's or Customer's end for consecutive 3 years (i.e. 36 months), EMID Global would permanently delete all data regarding that particular Visitor or Customer. Customers also have the right to demand in writing that EMID global permanently delete such customer data from the system within 30 days. In the event of a Customer data, EMID Global will notify the impacted customers within 30 days.

  9. Procedure for EMID Global's Visitors and/or Customers to View/Correct Personal Information

    As an individual Visitor and/or Customer to the Company's website(s), such Visitors and/or Customers may exercise their right to access the data held about themselves by this Company by submitting a request in writing to the address in Section 14 below. Although all reasonable efforts will be made to keep Visitors and/or Customers' information updated and correct, said EMID Global Visitors and/or Customers are kindly requested to inform EMID Global of any change referring to the personal data held by the Company. In any case where Visitors and/or Customers consider that certain information about them is inaccurate, they may request rectification of such data via direct written correspondence to the Company address mentioned below in Section 14. EMID Global's Visitors and/or Customers also have the right to request the blocking or erasure of data that has been processed unlawfully.

  10. Security

    To protect from unauthorized access and use the limited personal information that is collected from Visitors and/or Customers through EMID Global's website(s), EMID Global performs the following security processes:

    • Use of reasonable security procedures, including secured files, user authentication etc.;
    • Detailed review by EMID Global's data security officers of the data security practices of any and all companies that EMID Global may share even the smallest bit of Visitor and/or Customer personal information and data with;
    • EMID Global only grants access of Visitor and/or Customer personal information as acquired through EMID Global's website(s) to those within EMID Global's hierarchy who must have access to it for purposes of doing their job to provide a professional service or product to said Visitors or Customers – the margin for error is therefore minimized and security strengthened due to this limited access.

  11. Changes to this Privacy Policy

    EMID Global reserves the right to change this Privacy Policy. The changes will be updated in the Privacy Policy page of EMID Global's website. The responsibility to check the page from time to time and keep oneself updated about the Privacy Policy rests with the Visitor and/or Customer alone.

  12. EMID Global's Visitors and/or Customers' Consent.

    By using the EMID Global's website(s) in any way, either as a casual Visitor or purchasing Customer, the use of the EMID Global's website(s) constitutes consent to the terms of this Privacy Policy.

  13. Your Choice in Information Use

    In the event we decide to use your Data for any purpose other than as stated in this Privacy Policy Statement, EMID Global will offer an effective way to opt out of the use of such Personal Data for those other purposes. From time to time, EMID Global may send emails to you regarding new services, releases and upcoming events. You may opt out of receiving newsletters and other secondary messages from EMID Global by selecting the ‘unsubscribe' function present in every email we send. However, you will continue to receive essential transactional emails.

  14. Contacting EMID Global Regarding Privacy Policy

    Questions regarding this Privacy Policy should be directed to infoemidglobal.com or by mailing to:

    N. America | Atlanta Office
    5655 Lake Acworth Dr. Suite 110.
    Acworth, GA. 30101-7323 USA
    Email: infoemidglobal.com
    Phone: 770-573-1099
    Fax: 1-866-880-9663

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